Customer Service

Shipping & Delivery
All products and services sold on this site are in digital format, therefore shipping is not needed. Delivery is done via internet.
Privacy & Security
Apptrian values your privacy and regards discretion as it relates to our viewers, visitors, and members with the utmost importance. We have prepared Privacy Policy to inform you about what type of information we collect and what we do with that information. We are committed to maintaining the security of your information and have measures in place to protect against the loss, misuse and alteration of the information under our control. Although Apptrian takes every appropriate precaution to keep the Site secure, we do not accept liability should the information contained on our secure databases or the information you enter on our Site become maliciously or otherwise intercepted, stolen, or misused in a manner that causes you personal harm or financial loss. You use the site at your own risk.
Returns & Replacements
All our products have 25 day money back guarantee. You can try our product and if you are not satisfied you will receive 100% refund, after you uninstall and delete all of the copies of our product. As for services Apptrian provides, if you are not satisfied with our service you can receive up to 25% refund due to the nature of web development services and the fact that service is already done.
Ordering
You need an e-mail address to place an order, and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Websites, which includes adding items to your shopping cart and checking out from our stores.
Placing an order on the Websites is easy.

  1. Find the products you want (and customize if applicable).
  2. Add the products to your shopping cart.
  3. Proceed to checkout.
  4. Select delivery and billing options.
  5. Review your order.
  6. Submit your order.
  7. Make payment.
  8. Receive an online order confirmation.
You are bound by your order once you have clicked the "Place Order" button at the end of the ordering process. By clicking the "Place Order" button, you send your order to us as it is displayed in the final check out screen. Once we have received your order, an automated confirmation of receipt will be displayed on the Website, which contains your order number and the details of your purchase. The purchase agreement has now been concluded. A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference.
We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.
Payment
Payments to Apptrian are done via PayPal.com or Skrill.com (used to be called Moneybookers.com). Skrill.com is equivalent to PayPal, only much simpler and more countries are supported.
Viewing Orders
Customers can see their orders by logging in and clicking the link "My Account" in the header area and then link "My Orders".
Updating Account Information
Customers can update their account information by logging in and clicking the link "My Account" in the header area and then choose from the left menu which account information to change.
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