Extension Support Service for Magento

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The extension support services for all Apptrian extensions for Magento.

You can purchase support services for all Apptrian extensions. The service includes:

  • Answering your emails within 24 hours (usually less than 12 hours and the maximum of 48 hours) on workdays (we do not work on weekends).
  • Checking configuration of our extension in Magento admin.
  • Checking files of our extension.
  • Checking Magento logs for issues related to our extension.
  • Checking the site frontend for the issues related to our extension.

The support service does not include:

  • installing an extension or fixing bad installation attempts. (If you need it we offer Installation Service.)
  • debugging of your site code.
  • feature and customization requests.
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