Extension Support Service for Magento
The extension support services for all Apptrian extensions for Magento.
You can purchase support services for all Apptrian extensions. The service includes:
- Answering your emails within 24 hours (usually less than 12 hours and the maximum of 48 hours) on workdays (we do not work on weekends).
- Checking configuration of our extension in Magento admin.
- Checking files of our extension.
- Checking Magento logs for issues related to our extension.
- Checking the site frontend for the issues related to our extension.
The support service does not include:
- installing an extension or fixing bad installation attempts. (If you need it we offer Installation Service.)
- debugging of your site code.
- feature and customization requests.
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